Refund & Cancellation Policy

1. 14-Day Refund Policy

Customers are entitled to request a full refund within 14 days of the initial purchase date. If you wish to cancel your purchase or are unsatisfied with the delivered digital license, contact our support team within 14 days of transaction completion to receive a complete refund to your original payment method.

2. Refund Eligibility

All purchases are eligible for a full refund within the 14-day refund window. This applies to all products and licenses sold through our platform, regardless of whether the digital files have been downloaded or the license has been configured.

After the 14-day period, refunds may still be considered on a case-by-case basis for the following situations:

• Duplicate charges due to a payment processing error.
• A technical defect where the delivered build files are corrupt and our team cannot provide a working resolution within 7 business days.

3. How to Request a Refund

To request a refund, email us at support@cybernautgames.net with your order or receipt ID. Refunds are typically processed within 5–10 business days and will be credited back to your original payment method.

4. Cancellation

Cybernaut Games currently sells one-time digital licenses (not subscriptions). There are no recurring charges to cancel. If we introduce subscription-based products in the future, this policy will be updated accordingly.